Q. Is there a cost to participate?
A. Our fundraising support programs are offered cost-free to members when recycling acceptable products such as all cell phones and printer cartridges. Environmental fees may apply when recycling other products.

Q. How much can I earn?

A. As with any successful fundraiser it takes dedication, focus and ongoing communications. We provide you with everything you need to successfully launch, communicate, promote and participate in the program.

Q. How long can we participate in the program?

A. As long as you want! There is no time limit for how long you can participate in NRG Fundraising, thereís no need to renew your partnership, and your participation is considered ongoing unless you notify us otherwise.

Q. What are acceptable products for recycling?†

A. Acceptable products are items that earn you money. NRG offers rebates for cell phones, smartphones and ink and toner cartridges. We accept only original cartridges. Complete list of Qualifying Recyclables.

Q. What are Other Products?

A. Other products are Items that are not listed as qualifying and do not earn you funds. In fact, environmental fees are charged back for processing Other Products. Examples of Other Products include: ink and toner bottles, printer ribbons, alkaline batteries. Shipping these items may cost you, as the price to properly recycle these items may come out of your earnings!

Q. What is the difference between ink cartridge and toner cartridge?

A. Ink cartridges contain a liquid ink and are found in personal printers which are commonly used in homes and small offices. They are fairly small and square. Toner cartridges contain a dry ink type of powder and are found in laser printers commonly used with larger work group office environment.

Q. Is the information stored on a devices secure?

A. When a cell phone, smartphone or other e-waste device enters our facility it undergoes a process called data wiping. During wiping, all of the information stored is cleared and erased. Any SIM, memory cards and asset tags are also removed and physically destroyed.

Q. Can we recycle accessories?

A. Yes only if they accompany the qualifying Item. †It is best to send in a complete set (including charger and battery) to earn maximum rebate value.

Q. Is your recycling safe?

A. Recycling of electronics is safe when done properly. Our staff is trained to ISO-14001. So rest easy ñ your electronics will be recycled in a safe, responsible manner.

Q. What is a NRG Fundraising Starter Kitî?

A. Your NRG Fundraising Starter Kit contains valuable tools to launch and run the collection program. Depending on your organization, your Starter Kit can include: guides, posters, leaflets, post cards, news letter templates and etc.

Q. How can we promote the Program?

A. Here are a few ways for you to grow your program: Reach out to your network of supporters by email (workplaces, businesses, parents, friends, family) and let them know that they can support your cause by donating their unwanted cell phones, smart phones, laptop computers and cartridges.

Get creative and make your own posters or use ours and place them in high-traffic areas

Include information about the your recycling program in your newsletters

Tweet about your participation on Twitter

Hold a contest or offer a small incentive

Shipping Acceptable Products

Q. How should I pack my Items?

A. Pack them safely. Damaged products reduce the value of items. Scrap paper or bubble wrap is useful to keep your items from moving around and breaking in transit. Cartridges should always be kept separate and should be wrapped in their own personal plastic bag or better yet packed in their own separate box.

Q. What type of box should I use?

A. We encourage recycling of corrugated boxes whenever possible, however please ensure your boxes are in good condition and strong enough to protect the items from being damaged during shipment.

Q. Who pays for shipping?

A. NRG covers the cost of shipping by providing pre-paid shipping labels when sending our Acceptable Items and meeting our minimum requirements.

Q. Can I photocopy my shipping labels?

A. No, you cannot photocopy a shipping label to use on multiple boxes. Each box you send back to NRG Fundraising needs to have a different shipping label. Each label has a unique tracking number which is used when we post items to your account. If you require additional shipping labels please request a pick up through your online account or by emailing memberservices@thinkrecycle.com.

Q. How do I get paid?

A. We pay our members by check. We mail our members checks so that they can cash them and use the money for whatever their organization really needs! No points involved!

Q. What Is NRG's Environmental Policy?

A. NRG maintains and continuously improves our comprehensive Environmental Management System to ensure the highest standard of operations while preventing pollution of any kind. As part of this program, we efficiently and effectively identify and resolve any potential environmental hazards associated with our operations. This assures that any product sent to us is safely and responsibly recycled. We follow a strict zero-landfill policy ensuring no product you send to our facility will ever end up in a landfill.